Last updated: April 28, 2026
This page covers how we deliver Nuvex products, our refund policy, and how cancellations work. Because our services involve real configuration hours that can't be returned, refunds are structured by project stage.
1. Delivery
Digital delivery
All Nuvex products are delivered digitally — via email, shared documentation links, and configured accounts. Nothing is shipped physically.
Delivery timelines
Standard delivery windows per product:
- NVX-01 · AI Assistant Deployment: 4–6 business days
- NVX-02 · Workflow Automation: 3–5 business days
- NVX-03 · Analytics Dashboard: 4–6 business days
- NVX-00 · Complete Suite: 7–10 business days
Timelines begin from the moment we receive your complete intake form and payment is confirmed. Delays caused by unresponsive credentials or scope changes will extend delivery dates.
What "delivery" includes
Every product delivery includes:
- The configured system, live and functional
- Access credentials (transferred to accounts you own)
- Documentation covering how it works and how to modify it
- An email walkthrough (or live call for the Suite)
2. Refund policy
Quick summary: Full refund before we start work. 85% refund during intake. 50% refund during build. No refund after delivery.
Stage A — Before intake begins (100% refund)
If you cancel before we send you the intake form or begin configuration, you are entitled to a full 100% refund. Email us with your order reference and we process it within 5–10 business days.
Stage B — Intake in progress, build not started (85% refund)
If you've received the intake form and we're gathering information but haven't started building yet, you may cancel for an 85% refund. The 15% retained covers our intake handling and administrative time.
Stage C — Build in progress (50% refund)
If we've begun configuration and integration work but haven't yet delivered, you may cancel for a 50% refund. The remaining 50% covers work already performed.
Stage D — After delivery (no refund)
Once we've handed over the system with credentials and documentation, the product is considered delivered and no refunds are available. This is standard for completed digital services.
3. How to request a refund
Email contact@nuvexmediallc.com with:
- Your order reference number or order date
- The product you ordered
- The reason (optional — helps us improve, but not required)
We acknowledge all refund requests within 1 business day and confirm the eligible amount based on the project stage.
4. Refund processing time
Approved refunds go back to the original payment method via Stripe:
- Stripe to your bank: 5–10 business days
- Statement appearance: may take an additional 1–2 business days depending on your card issuer
If you haven't seen the refund after 14 business days, contact us and we'll provide the Stripe transaction reference for your bank.
5. Non-refundable items
- Delivered systems (Stage D above)
- Rush fees or expedited delivery surcharges
- Third-party platform costs already incurred (OpenAI API usage, hosting fees, subscription payments made directly to providers)
- Discretionary discounts already applied to other line items
6. Delivery failures
If we fail to deliver within the estimated timeline plus 10 business days, with no client-side delay, you are entitled to a discretionary refund of up to 100% at our cost. In practice we prefer to resolve delays through open communication before this becomes necessary.
7. Chargebacks
Please contact us before filing a chargeback with your bank. Filing a chargeback without first reaching out is treated as a breach of our Terms of Service and may result in suspension of services. We will provide all project documentation to your card issuer in the event of a dispute.
8. Cancellation by Nuvex
We may cancel a project ourselves in the following cases:
- The integration you need isn't compatible with our services (we typically catch this at intake)
- You have been unresponsive for more than 30 calendar days during active build
- You engage in abusive conduct toward our team
- The project requires access to systems we cannot lawfully use
If we cancel before delivery, we issue a fair partial refund based on work not yet performed, with a written explanation.
9. Questions
If anything in this policy is unclear, please ask before ordering.
Nuvex Media LLC
5830 East 2nd Street, Casper, WY 82609, United States
Email: contact@nuvexmediallc.com
Phone: +1 (650) 501-5883