How does payment work?
All products are paid in full upfront via secure card payment processed by Stripe. We accept Visa, Mastercard, American Express, and Discover. Card details never touch our servers.
What if the setup doesn't work for my tools?
Before you order, tell us what tools you use. If we can't integrate with them, we'll tell you upfront and won't take the order. Once we've confirmed compatibility and started work, standard refund terms apply — see our
refunds & delivery page.
Do you offer ongoing support?
Individual products come with a 14-day handover window for questions and minor adjustments. The Complete Suite includes 30 days of post-delivery support. Beyond that, we can arrange support retainers on request.
What tools do you integrate with?
Common integrations include Google Workspace, Microsoft 365, Slack, Notion, Airtable, HubSpot, Stripe, Shopify, Zapier, Make.com, n8n, OpenAI, Anthropic, Google Analytics, and Looker Studio. If your stack isn't listed, ask — we probably cover it.
Do I own the system when it's finished?
Yes. All configurations, prompts, workflows, and access credentials transfer to you fully. There are no licensing fees, no ongoing usage restrictions, and no lock-in. You can modify anything post-handover.
Do the AI/automation platforms cost extra?
Nuvex handles the setup and configuration cost. Third-party platform costs (OpenAI API usage, Zapier subscription, hosting fees, etc.) are billed by those providers directly to you. We can advise on the most cost-effective plans during the intake.
How do you deliver the system?
Everything is delivered digitally — access credentials, configuration exports, and documentation via email. For the Complete Suite, we also schedule a live handover call to walk through everything.
Can I cancel after ordering?
Yes, subject to the stage. Full refund before we start intake, partial refund during build, no refund after delivery. Full breakdown on our
refunds page.